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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Free-shipping time period:

Machines and magnet supplies takes 9-15 business days due to its weight.

Magnets and sample takes 7-12 business days.

Want faster delivery?

For faster delivery (7–12 business days), you can select an express shipping upgrade at checkout. (Only work for magnet suppiles)

📅 30-Day Guarantee If your machine has any non-human-caused issues within 30 days of receipt: 1. Video Support: We will provide video tutorials to guide you in fixing the issue. 2. Replacement Parts: If needed, we will ship replacement parts free of charge. 3. New Machine / Refund: If the issue still cannot be resolved, we will send a new machine or issue a full refund.

📅 1-Year Limited Warranty For any non-human-caused issues within one year:

1. Remote Support / Replacement Parts: Priority support via remote guidance or free replacement parts.

2. Factory Repair: If required, customer covers the shipping cost.

3. Returns / Refunds: Not available during this period.

✅ Warranty Coverage

● Covered:

○ Damage caused during shipping

○ Natural faults

○ Material or workmanship issues

○ Other non-human-caused issues

● Not Covered:

○ Drops or collisions

○ Water or liquid damage

○ Other user-induced damage

📞 Customer Support

● WhatsApp: +44 7395 164662

● Email: mypicmag@gmail.com

Please check the details in our Return Policy :)