For Additional Payment

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Free-shipping time period:

Machines and magnet supplies takes 9-15 business days due to its weight.

Magnets and sample takes 7-12 business days.

Want faster delivery?

For faster delivery (7–12 business days), you can select an express shipping upgrade at checkout. (Only work for magnet suppiles)

📅 30-Day Guarantee If your machine has any non-human-caused issues within 30 days of receipt: 1. Video Support: We will provide video tutorials to guide you in fixing the issue. 2. Replacement Parts: If needed, we will ship replacement parts free of charge. 3. New Machine / Refund: If the issue still cannot be resolved, we will send a new machine or issue a full refund.

📅 1-Year Limited Warranty For any non-human-caused issues within one year:

1. Remote Support / Replacement Parts: Priority support via remote guidance or free replacement parts.

2. Factory Repair: If required, customer covers the shipping cost.

3. Returns / Refunds: Not available during this period.

✅ Warranty Coverage

● Covered:

○ Damage caused during shipping

○ Natural faults

○ Material or workmanship issues

○ Other non-human-caused issues

● Not Covered:

○ Drops or collisions

○ Water or liquid damage

○ Other user-induced damage

📞 Customer Support

● WhatsApp: +44 7395 164662

● Email: mypicmag@gmail.com

Please check the details in our Return Policy :)