We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Free-shipping time period:
Machines and magnet supplies takes 9-15 business days due to its weight.
Magnets and sample takes 7-12 business days.
Want faster delivery?
For faster delivery (7–12 business days), you can select an express shipping upgrade at checkout. (Only work for magnet suppiles)
📅 30-Day Guarantee If your machine has any non-human-caused issues within 30 days of receipt: 1. Video Support: We will provide video tutorials to guide you in fixing the issue. 2. Replacement Parts: If needed, we will ship replacement parts free of charge. 3. New Machine / Refund: If the issue still cannot be resolved, we will send a new machine or issue a full refund.
📅 1-Year Limited Warranty For any non-human-caused issues within one year:
1. Remote Support / Replacement Parts: Priority support via remote guidance or free replacement parts.
2. Factory Repair: If required, customer covers the shipping cost.
3. Returns / Refunds: Not available during this period.
✅ Warranty Coverage
● Covered:
○ Damage caused during shipping
○ Natural faults
○ Material or workmanship issues
○ Other non-human-caused issues
● Not Covered:
○ Drops or collisions
○ Water or liquid damage
○ Other user-induced damage
📞 Customer Support
● WhatsApp: +44 7395 164662
● Email: mypicmag@gmail.com
Please check the details in our Return Policy :)
Thanks for subscribing!
This email has been registered!
