We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Free-shipping time period:
Machines and magnet supplies takes 9-15 business days due to its weight.
Magnets and sample takes 7-12 business days.
Want faster delivery?
For faster delivery (7–12 business days), you can select an express shipping upgrade at checkout. (Only work for magnet suppiles)
📅 30-Day Guarantee If your machine has any non-human-caused issues within 30 days of receipt: 1. Video Support: We will provide video tutorials to guide you in fixing the issue. 2. Replacement Parts: If needed, we will ship replacement parts free of charge. 3. New Machine / Refund: If the issue still cannot be resolved, we will send a new machine or issue a full refund.
📅 1-Year Limited Warranty For any non-human-caused issues within one year:
1. Remote Support / Replacement Parts: Priority support via remote guidance or free replacement parts.
2. Factory Repair: If required, customer covers the shipping cost.
3. Returns / Refunds: Not available during this period.
✅ Warranty Coverage
● Covered:
○ Damage caused during shipping
○ Natural faults
○ Material or workmanship issues
○ Other non-human-caused issues
● Not Covered:
○ Drops or collisions
○ Water or liquid damage
○ Other user-induced damage
📞 Customer Support
● WhatsApp: +44 7395 164662
● Email: mypicmag@gmail.com
Please check the details in our Return Policy :)
My kids and I make magnets together every Sunday, and it’s become our favorite thing to do.
I’m in the UK and was worried about the setup at first, but it was super simple. The machine is well-built and the results look absolutely professional. Shipping was fast too!
We use the 2” square maker for our weekend craft nights, and it’s been amazing. Super easy to use, even for kids. The magnets look like store-bought ones! Great bonding time and creative fun.
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